OVERVIEW

It is an assistant that communicates with us through text messages, a virtual companion that integrates into websites, applications or instant messengers and helps entrepreneurs to get closer to customers.

Features
Productivity: Chatbots provide the assistance or access to information quickly and efficiently
Entertainment: Chatbots amuse people by giving them funny tips, they also help killing time when users have nothing to do.
Social and relational factors: Chatbots fuel conversions and enhance social experiences. Chatting with bots also helps to avoid loneliness, gives a chance to talk without being judged and improves conversational skills.
Curiosity: The novelty of chatbots sparks curiosity. People want to explore their abilities and to try something new.
Consultation spaces: For the same question, provide a different answer according to the user profile.
Situational Awareness: Efficient and function-focused dialogue flow that will keep borrowers engaged for a long period.
Client benefits
Scale up Operations: Where live agents can handle only 2 to 3 conversations at a time, chatbots can operate without an upper limit.
Handles a lot of Customer Queries: If your business receives a lot of inquiries, chatbots can take the load off your customer service team.
For the range of identical products or services: Chatbots can assist customers in getting the right product or service.
Selling to the Millennials: Millennials prefer live chat over phone calls. So, introducing chatbots in your customer service will be a prudent investment.
Marketing content through Online channels: For online communication channels chatbots can be useful in simplifying certain tasks.
For Interactive Marketing Platform: You can use chatbots for a highly interactive marketing campaign.
To drive up Organisational efficiency: If you are burning too many resources in backend support, chatbots can be your way out.
Technical details
Conversational Maturity: Beyond understanding and interacting conversationally, a great chatbot has specific natural language processing (NLP) capabilities to understand the context of a conversation in multiple languages.
Omni-capable: The chatbot converses seamlessly across every channel and retains data and context for a seamless experience.
Integrates with CRM: The chatbot can be integrated with critical systems and orchestrate workflows inside and outside of the CRM. It can handle real-time action as routine as a password change, all the way through a complex 15-step workflow spanning 4 different systems.
Emotionally Intelligent: The chatbot can infer customer personality traits and understand sentiment and tone during an interaction to deliver a personalized experience, or escalate to a live-agent when necessary.
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