Scale up Operations: Where live agents can handle only 2 to 3 conversations at a
time, chatbots can operate without an upper limit.
Handles a lot of Customer Queries: If your business receives a lot of inquiries,
chatbots can take the load off your customer service team.
For the range of identical products or services: Chatbots can assist customers in
getting the right product or service.
Selling to the Millennials: Millennials prefer live chat over phone calls. So,
introducing chatbots in your customer service will be a prudent investment.
Marketing content through Online channels: For online communication channels
chatbots can be useful in simplifying certain tasks.
For Interactive Marketing Platform: You can use chatbots for a highly interactive
To drive up Organisational efficiency: If you are burning too many resources in
backend support, chatbots can be your way out.