Digital Order Management System

About Client

Industry

Restaurant Industry

Location

USA

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Project Overview
Traditional Process
Challenges
Our Solution
Outcome
Features
Technologies Used
Demo Video

Project Overview

A leading restaurant chain was struggling with outdated manual processes for managing orders, inventory, and customer interactions. The reliance on paper-based systems and manual entry resulted in inefficiencies, frequent errors, and a less-than-optimal customer experience.

 

To overcome these challenges, we developed an advanced POS system- Digital Order Management System to replace their manual methods, introducing automation, real-time data management, and enhanced customer engagement. This solution aimed to streamline their operations and improve overall service quality.

Traditional Process

01

Manual Order Taking: The staff would take orders manually, leading to frequent errors in communication between the kitchen and the front of the house.

02
Handwritten Receipts: All bills were handwritten, often resulting in calculation errors and delays in processing payments.
03
Manual Inventory Management: Inventory was tracked manually, often resulting in discrepancies and stock shortages during peak hours.
04
In-Person Table Reservations: Reservations were handled through phone calls or in-person requests, which sometimes led to overbooking or missed reservations.
05
Delayed Reporting: Sales and operational data were manually compiled at the end of the day, causing delays in decision-making and operational adjustments.

Challenges Faced

The manual processes presented several challenges that impacted the restaurant chain’s efficiency and customer satisfaction:

01
Order Errors: Miscommunication between waitstaff and the kitchen led to incorrect orders being prepared, increasing food waste and customer complaints.
02
Slow Service: The manual process of taking and processing orders resulted in longer wait times for customers, especially during peak hours.
03
Inventory Discrepancies: The lack of real-time inventory tracking led to stock shortages, affecting the availability of menu items.
04
Operational Inefficiencies: Manual handling of reservations, promotions, and billing caused delays and inefficiencies, reducing overall productivity.
05
Customer Dissatisfaction: Frequent errors, delays, and stock shortages led to a decline in customer satisfaction and repeat business.
06
Limited Reporting: The delay in gathering and analyzing sales data meant that the management couldn’t make timely decisions to improve operations.

Our Solution

We developed and implemented a Digital Order Management System that transformed the restaurant’s operations. Our solution included:

01
Advanced Order Management System: The core of our solution was an advanced Order Management System that provided real-time tracking and management of all orders. It streamlined the workflow by organizing orders based on priority, delivery time, and kitchen capacity. This system enabled better coordination between the front-of-house and back-of-house teams, ensuring that orders were prepared and delivered promptly.
02
Kitchen Display System (KDS): We implemented a Kitchen Display System (KDS) that replaced traditional paper tickets in the kitchen. The KDS displayed orders on digital screens, categorized by preparation status, and prioritized them based on urgency. This reduced the likelihood of order mix-ups and helped kitchen staff manage high volumes efficiently. The KDS also allowed the kitchen to notify the staff when orders were ready, improving communication and reducing wait times.
03
Automated Billing and Payments: Our system generated digital receipts and processed payments automatically, eliminating the possibility of manual errors. The digital order management system supported multiple payment methods, including credit/debit cards, mobile payments, and contactless options, providing convenience for customers and speeding up the payment process.
04
Real-Time Inventory Management: The solution included a robust inventory management module that tracked stock levels in real time. This feature alerted staff when inventory was low, preventing stock shortages and ensuring that all menu items were consistently available. The system also provided insights into inventory usage patterns, helping management optimize stock levels and reduce waste.
05
Digital Reservation System: We implemented a digital table reservation system that allowed customers to book tables online or through the restaurant’s mobile app. This system managed reservations in real time, preventing overbooking and ensuring that tables were available when customers arrived. The reservation system also integrated with the POS, allowing for smooth coordination between booking and service.
06
Promotion and Discount Management: The system automated the application of discounts and promotions, ensuring consistency across all transactions. This feature made it easy to manage seasonal offers, loyalty programs, and special discounts, all while maintaining accurate revenue tracking.
07
Comprehensive Reporting and Analytics: The Digital Management System generated real-time reports on sales, inventory, and customer preferences. These insights were accessible through a centralized dashboard, allowing management to make data-driven decisions that improved operational efficiency and customer satisfaction. The reporting tools also provided analytics on peak hours, best-selling items, and customer demographics, helping the restaurant tailor its offerings to meet demand.

Outcome

There was a 40% reduction in order errors, leading to a significant decrease in food waste and customer complaints.

Average service time was reduced by 30%, enhancing the customer dining experience and increasing table turnover during peak hours.

Real-time inventory tracking eliminated stock shortages, ensuring that all menu items were available to customers at all times.

Automation of reservations, billing, and promotions streamlined operations, allowing staff to focus more on customer service.

Enhanced accuracy, faster service, and consistent promotions led to a 25% increase in customer satisfaction scores.

The management could now make informed decisions quickly, based on real-time data, improving overall business performance.

Features

User Authentication

Order Management

Kitchen Display System (KDS)

Automated Billing and Payments

Real-Time Inventory Management

Digital Reservation System

Discount Management

Comprehensive Reporting and Analytics

Menu Management

Integration with Third-Party Delivery Services

Multi-Language Support

Mobile-Friendly Interface

Real-Time Order Tracking

Customizable Dashboard

Technology Stack

front-end2
Tablet App

  • Xamarin

backed
Database

  • CouchDB

Backend

  • .Net MVC

Android
Cloud

  • AWS (EC2, Lambda)

Demo Video